Guest information
Communication and payment practices.
This page sets out how Pausa Vacation Rentals communicates with its guests and how payments for reservations are processed. Any message or payment request received in our name may be verified against the information below. If something does not match, it was not issued by us.
Pausa does not request card details over WhatsApp, SMS or email.
No communication issued by Pausa Vacation Rentals asks guests to pay again, to confirm payment card details, or to click on a link in order to re-enter payment information. Requests of this nature should be treated as not originating from us.
Payments are processed through two channels only.
Reservations are paid either through the platform on which the booking was made (Airbnb or Booking.com) or, for direct reservations on pausavacationrentals.com, through a secure Stripe payment link sent from bookings@pausavacationrentals.com.
Verification of unfamiliar messages.
Any communication that does not match the practices set out above should be verified with us before any action is taken. The team may be reached at bookings@pausavacationrentals.com or through the contact form on this website, and will confirm whether the message was issued by Pausa.
In the event of an irregular payment.
Should a payment have been made outside of the channels described above, the card issuer should be contacted without delay in order to block the card and dispute the transaction. The team at Pausa remains available at bookings@pausavacationrentals.com to provide assistance.
Contact for verification
The team is available to confirm the authenticity of any message or payment request received in the name of Pausa Vacation Rentals.
Contact us